30-day postage paid returns

      FAQ

      General Information

      Who is Aure Brass?

      Aure Brass is a premier designer and retailer of high-quality lighting, offering a curated selection of modern, contemporary, and timeless pieces. Dedicated to elevating both residential and commercial spaces, we specialize in unique, functional designs that bring an unmistakable artistic flair to every room.

      When is Aure Brass located?

      With a truly global footprint, Aure Brass serves customers worldwide through an international network of fulfillment centers, ensuring fast and reliable delivery. Our global headquarters is strategically located in Guzhen, China—the world-renowned capital of lighting—allowing us to stay at the cutting edge of design and supply chain excellence.

      Ordering and Payment

      How can I place order?

      Placing an order on Aure Brass is simple and secure. Just follow these steps:

      Browse through our collections and select the item(s) you want.
      Add the product(s) to your cart.
      Proceed to checkout, where you will enter your shipping details and choose your payment method.
      Confirm your order and wait for the confirmation email with tracking details.

      What payment methods do you accept?

      Currently, we only accept PayPal.

      Can I cancel or modify my order?

      Yes, you can cancel or modify your order within 24 hours of placing it. Please contact our customer service team at by email:support@aurebrass.com as soon as possible. After 24 hours, your order may already be processed, and changes may not be possible.

      Shipping and Delivery

      Where do you ship to?

      We offer worldwide shipping. Delivery times and costs vary depending on the destination. Please check the shipping options at checkout for the most accurate information on availability and fees.

      How long does shipping take?

      Our estimated shipping times are as follows:

      Most orders are received in 4-6 weeks from order to delivery.

      United States and Canada

      FREE shipping for any order.

      Shipping time with UPS. Door to door You do not need to pay import duties）

      Orders are typically received in 28-40 days Canadian customers/ in 20-30 days American customers from date of order.

      Australia

      FREE shipping for any order.

      Shipping time with China Post Air Parcel 25-50 days or EMS 5-20 days + handling time.

      All our products are made or assembled to order. Please refer to each product description lead time as certain items are made to order and can take up to 12 weeks.

      Europe region

      Shipping time with China Post Air Parcel 25-50 days or EMS 5-20 days + handling time.

      At present, we deliver to the following countries: United Kingdom, Germany, Belgium, Netherlands, France, Denmark, Austria, Italy, Greece, Sweden, Cyprus, Croatia, Spain, Turkey, Czech Republic, Hungary, Romania, Poland, Norway, Finland, Croatia, Slovenia, Switzerland, Ireland, Portugal, Estonia , Cambodia, Hong Kong, Israel, Indonesia, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Mongolia, Philippines, Pakistan, Vietnam, Cambodia, India.

      Free shipping for any order.

      Shipping time with Royal Mail Or UPS. Orders are typically received in 28-60 days from date of order.（Door to door You do not need to pay import duties）.

      UAE United Arab Emirates / Bahrain /Kuwait (China-Middle East air or sea express line express 10-35 days).

      RUSSIA (China-Russia Special Line Express 10-30 days).

      If your country is not listed please email us support@aurebrass.com and ask for shipping rate to your specific country.

      Please note that these are estimated delivery times, and delays may occur due to customs processing or unforeseen circumstances.

      Please refer to our Shipping policy for details.

      How can I track my order?

      Once your order is processed and shipped, you will receive an email with your tracking number. You can use this number to track your package on our website or the carrier’s website.

      Returns and Refunds

      What is your return policy?

      We want you to love your Aure Brass purchase! If you are not satisfied, you may return your item within 30 days of receipt for a refund or exchange. The item must be in its original condition and packaging. Please note that shipping fees are non-refundable.

      To initiate a return, contact our customer service team at Our Email: support@aurebrass.com. for instructions.

      How long does it take to process a return?

      Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days and applied to your original payment method.

      Can I exchange an item?

      Yes, we offer exchanges on items within 30 days of delivery, provided the item is in its original condition. Please contact us to arrange the exchange.

      Product Information

      Are the products easy to install?

      Yes, all of our lighting fixtures come with detailed installation instructions and necessary hardware. However, for more complex installations or to ensure safety, we recommend professional installation.

      Do your products come with a warranty?

      Yes, all Aure Brass products come with 2 years warranty on all products covering defects in material and workmanship under normal use. Please note that this warranty does not cover damage due to improper installation, misuse, or accidents.

      What materials are your products made of?

      Our products are crafted from a variety of high-quality materials, including glass, metal, wood, and crystal, depending on the design. Each product page includes specific details on the materials used.

      Customization and Bulk Orders

      Can I request a custom design?

      Yes, Aure Brass offers customization services for select products. If you're interested in customizing a lighting fixture, please contact us with your specifications, and we will work with you to create a design that meets your needs.

      Do you offer discounts for bulk or trade orders?

      Yes, we provide special pricing for bulk purchases, commercial projects, and trade professionals. For inquiries about bulk orders or trade accounts, please reach out to our team at Our Email: support@aurebrass.com

      Customer Support

      How can I contact customer service?

      You can reach our customer service team via email at Our Email: support@aurebrass.com. or through our online contact form. We strive to respond to all inquiries within 24–48 hours.

      Do you offer live chat support?

      Yes, we offer live chat support during business hours. You can find the chat icon on the bottom right corner of our website for instant assistance.

      Promotions and Discounts

      Do you offer any promotions or discount codes?

      Yes, we regularly offer promotions and discount codes. To stay updated on the latest deals, sign up for our newsletter or follow us on social media.

      Can I use multiple discount codes on one order?

      No, only one discount code can be applied per order. However, we encourage you to take advantage of the best available offer at the time of your purchase.

      Safety and Compliance

      Are your products certified?

      Yes, all of our lighting fixtures are certified to meet the safety and compliance standards of the regions they are shipped to, including SAA/UL/ETL/CE/CSA Certifications and RoHS certifications.

      Are your products energy efficient?

      Many of our lighting fixtures are compatible with LED bulbs, which are energy-efficient and long-lasting. We recommend using LED bulbs to save energy and reduce your carbon footprint.
      For any further questions not covered here, feel free to reach out to our customer support team at Our Email: support@aurebrass.com. We’re here to help!
      For any further questions not covered here, feel free to reach out to our customer support team at Our Email: support@aurebrass.com. We’re here to help!

      Feature Collections

      About us

      Customer Service

      Service

        30 N GOULD ST STE R SHERIDAN, WY 82801
        +13072205593
        support@aurebrass.com

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