Shipping and Delivery

Thank you for your support of Aurebrass.com, we will provide you with the most pleasant shopping experience. Due to international shipping there may be delays. In order to track your order, please contact Aurebrass.com (support@aurebrass.com) so that we can provide you with an order tracking number.

Currently we only focus on the US markets. We offer Free Shipping for all orders, If your destination is not United States & Canada, please contact us for more details.

All orders are processed and shipped directly from China.

Order Handling Time:

3-10 business days

(Customized items may require an additional 3-4 business days)

Delivery time:

Standard Shipping(By sea): Average delivery time is 4-6 weeks depending on the destination and courier availability.

Expedited Shipping(By air): 1-3 weeks.

Tracking

You will receive an email when your order is shipped out. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.

Tracking information may take 48 to 72 hours to update.

If you are unable to track your package properly, please contact us and we will resolve the issue within 48 hours.

Out of delivery time

If your order is delayed, please contact us via email at support@aurebrass.com and we will promptly verify the situation with the shipping company. Thank you for your understanding and support.

Order Cancellation

We understand that for some reason you want to cancel or modify your order, we can help you cancel your order within 24 hours of the order being initiated, but you cannot cancel if the goods have already been delivered to logistics. If you do not like the goods, you can initiate a return request after you have received them.

About taxes

In a few cases, orders may be subject to customs fees charged by your government, not our website, and you will be responsible for these fees. We apologize for the inconvenience, but we have no control over the customs authorities in your country or any other country. Please contact your local customs office for more information on customs fees, duties and taxes.

Breakage in transit

In rare cases breakage can occur, but crushing and bumping in transit cannot be ruled out as a cause of part breakage, please contact us and we will replace the broken part for you free of charge.

Contact us

If you have any questions you can contact us (support@aurebrass.com)

Tel: +13072205593

Email: support@aurebrass.com

Contact Person: Ben Law

• Last updated: May 2026 · No.18, Shenghua Road, Zhongshan, Guangdong, China. support@aurebrass.com